How do I create an account at Fish & Spins?
Getting started is simple. Click Sign Up on our homepage, fill in the short form, and confirm your details. You’ll be guided straight to the deposit page, where you can choose your payment method and make your first deposit. To welcome you properly, we’ll also send a confirmation email with all the details you need.
Can I have more than one account?
No — only one account per player is allowed. This ensures the experience is fair and equal for everyone. Duplicate accounts may be closed, and any associated winnings can be removed, so it’s always best to stick with one.
I’ve forgotten my password — what should I do?
No worries. On the Log In page, click "Forgot Password?" and you’ll instantly receive an email with a secure link to reset it. If the email doesn’t come through or you run into issues, reach out to our Support Team via Live Chat or email at [email protected] Once we confirm your identity, we’ll get you back in safely.
How do I add another currency to my account?
Log in and go to My Account. There you’ll find an option to Add Currency — simply pick from the dropdown list. From then on, you can deposit and play in the new currency without hassle.
How do I know if my deposit was successful?
Deposits usually show up right away. Check My Balance in My Account to confirm. If you don’t see it within a few minutes, contact Support so we can double-check and assist.
Are there any fees for deposits or withdrawals?
If you're depositing money into your Fish & Spins account, we will cover the recipient transaction costs — we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you're withdrawing money, you pay the fee the payment provider charges.
What is the minimum deposit or withdrawal amount?
In most cases, the minimum amount is £20 (or equivalent). Depending on the payment method, the amount may vary slightly, but it will always be clearly shown before you confirm your transaction.
Can I play on my mobile?
Absolutely. Fish & Spins is fully optimised for mobile devices. All our games, bonuses, and features are available whether you’re at home or on the go.
What if my internet disconnects during a game?
Don’t worry — your progress won’t vanish. As soon as you reconnect, you can pick up where you left off. The only exception is live or multiplayer games, which continue in real time with other players. In that case, the outcome will be settled according to the game rules.
Is my information secure at Fish & Spins?
Yes. We use SSL encryption and advanced fraud protection systems to safeguard your account, funds, and personal data. Your information is stored with the utmost confidentiality and used only for providing our services. For more details, see our Privacy & Security page.
How do I submit documents and check their status?
Go to My Account → Documents, where you can upload your ID and other required files. The page will also show you the current status of your verification, so you always know if we need anything further. If we require extra documents, we’ll contact you directly.